Social Network

The thing I am working on right now is social network analysis and visualization. The goal is to make a survey inside my project team and visualize the social network of interaction between my team members and customer representatives. I look forward to having those results, because I want to understand how communication is performed, evaluate risk of losing someone from this network (retired, vacation & etc.) and take some actions based on that.

Please refer to “The hidden power of social networks” book by Rob Cross and Andrew Parker.

P.S. The visualization above was taken from http://www.jeffkennedyassociates.com – you will be able to see mine when we perform the survey – hopefuly in next couple of months

Marx 

Was recently talking to my friend Dima and the following idea (that could be used as a slogan/introduction for future traders) came to my mind:

Commodities (C) –> Money (M) –> Commodities (C) (Karl Marx)

Why waste time and money for such “long” transformation???

Let’s make Money on Money 🙂 Join ForEx (or anything like that)

🙂 such weird things come into my mind 🙂

Family Tree

Hello, everyone!

The National Geographic Society, IBM, geneticist Spencer Wells, and the Waitt Family Foundation have launched the Genographic Project, a five-year effort to understand the human journey—where we came from and how we got to where we live today. This unprecedented effort will map humanity’s genetic journey through the ages.

You can even participate in this project – I think it is a great chance to find out more about yourself and your family history.

https://www3.nationalgeographic.com/genographic/about.html

HBR IdeaCast 5

April 8, 2007

I have previously written about podcasts. This is really a great thing. I will be posting some excerpts from podcasts which are very interesting.

This is Harvard Business Press idea cast number 5.

 
 

  1. Negotiation – Watkins

    4 negotiation traps:

    1. Being good at capturing value, but not creating it – what you care about, what I care about & then we match these –> maximize what is possible
    2. Creating value, but not capturing – wonderful with creating new ideas, helping others reaching their objectives –> at the end those who proposed new idea are not promoted; opposite to 1; overpromise and undeliver
    3. Failing to focus on relationships – you don’t want meeting your neighbor for the first time at midnight when your house is burning – leaders are focusing on boss/subordinate, but not to colleagues. You should think of networks, not hierarchy
    4. Your reputation as negotiator is hard to get, easy to lose, hard to recover

     
     

  2. Customer satisfaction surveys

    Ultimate question for business: are we treating customers so well that they will come back? – how likely it will recommend to friend

    Top 10 why surveys don’t work:

    1. Too many questions – cartoon about (surveyor knocking doors, noone opened, so the some poor one because others not opened 10,000 questions)
    2. Wrong customers respond, right employees don’t hear the problem –
    3. Sales surveys –
    4. Make out their rules – valuable survey – clearly interpreted by everyone –> instead of one common language, every company has its own standards and measures
    5. Scores on survey don’t link to performance – rare in business.

         
       

    What can they do?

    1. Front line employees and executives – talk to customer how to make surveys valuable

         
       

    

I was recently reading about virtual reality and the following idea came to my mind: “Mouse and keyboard greatly restrict our performance – we can use only a number of buttons to perform various actions on our computer. I know Apple invented mouse to allow browsing 360 degrees, not only straight to the left, right, up and down. But, what about using virtual reality to manage things on our computers?

Just imagine: we are standing in glasses and using our hands to grab documents and open with Word, send them to Trash & etc. And each our action is followed by a 3d sound! Just imagine how greatly we could improve our performance being able to do such kind of things! And, there is an etic issue being solved here – physicians will stop claiming that computer users are not physically active – we will be doing a dozen of actions using our hands (and maybe even legs) thus keeping our body in good condition.

What do you, guys, think of this? I would be really interested in talking to someone who is investigating virtual reality stuff and who could tell me where the science is in applying virtual reality to our everyday world.

Check this out

Thanks to Seth for  a link!

I am starting to think about using such videos to make business trainings – any good ideas where to start?

I have used most of Seth’s guidelines (http://www.typepad.com/t/trackback/7688230) for preparing presentations. He talks about useful tips for making good presentations and identifies some things you should avoid.

I know I have much to improve my presentations, but Seth’s article & e-book impressed me so much that I have forgot all those PowerPoint templates and use my own 😉

David Maister’s Podcasts

January 30, 2007

As you may notice from my presentation about client expectations management, I learn a lot from David Maister’s books.

I have recently found  David’s blog – wow! He has  a lot of interesting stories and podcasts (David’s seminars which you can hear). I haven’t heard of podcasts before and really glad to have an opportunity to listen to David.

Google alerts

January 29, 2007

One of the best ways to be informed of the WWW updates to a topic you are interested in is to use Google Alerts.

Problems which Google Alerts may solve for you:

1. Strategic Management – Keep track of the information posted about you and your clients/competitors.

2. Education – Find out about new ideas/instruments for a topic in your favorite subject/working research paper/diploma
3. Marketing – how popular is your brand?

Not satisfied expectations

January 27, 2007

I have recently seen an ad about Cadbury’s Picnic. The ad makes impression that their new Picnic has walnuts, but, in fact, it does not. They have just added a “smell” of walnut.

Ufff! I hate this kind of stuff. A friend of mine has  bought this new Picnic and was very disappointed having not found walnuts 😦 Well, a “word of mouth” rule works: neither me, nor my friends are going to buy Picnic anymore 😦